Hostel La Tortuga

Albergue en Costa Adeje (Santa Cruz de Tenerife)

4.8 (641 reseñas)

Última actualización 25 de mayo de 2026

Información del negocio

Descripción (AI Overview): Hostel La Tortuga es un albergue juvenil en Costa Adeje, Tenerife, que proporciona alojamiento para viajeros solos, grupos y parejas en un entorno familiar y abierto a todas las edades, formando parte de Hostelling International y la Red Canaria de Albergues de Juventud.

Habitaciones compartidas en dormitorios de 4 plazas y habitaciones privadas con baño propio por una tarifa adicional mínima.

Cocina espaciosa totalmente equipada, comedor con desayuno gratuito para huéspedes y noches de barbacoa los miércoles.

Terraza con sofás, jardín para actividades como clases de yoga y slackline, y piscina disponible.

Paquetes de surf personalizados en colaboración con Surf Life Tenerife, la escuela de surf mejor valorada de la isla.

Personal internacional que asesora sobre excursiones locales como surf, snorkel, buceo y avistamiento de ballenas.

Ubicado en Residencial Las Amapolas, C. Reykjavik s/n, 38660 Costa Adeje, Santa Cruz de Tenerife, cerca de la playa El Duque, Plaza del Duque, La Caleta y Playa de los Hippies, ofrece acceso a pie a bares, restaurantes y nightlife del sur de la isla.
Actividades: Albergue
Dirección: Hostel La Tortuga, Residencial Las Amapolas, C. Reykjavik, s/n, 38660 Costa Adeje, Santa Cruz de Tenerife
Sitio web: https://latortugahostel.com/

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Opiniones de Hostel La Tortuga

4.8 (641 reseñas)

Última sincronización: 23 de agosto de 2026

¿Comparando opciones? Descubre nuestro ranking actualizado con las Top 3 mejores Albergue en Costa Adeje .

Roxana Fanciali

2026-08-20

Google

Wonderful memories from here with wonderful people.

Roan Verhoef

2026-08-16

Google

I have accidentally left a review and can’t figure out how to delete it but this seems like a nice place so 5 stars I guess👌🏻

Respuesta del propietario:

Good morning, Roan.
We don’t have any record of a past guest under your name. Is it possible that you accidentally left the review for our hostel instead of leaving it for another place?
Best regards.
Alessandro
( Owner and manager of La Tortuga Hostel )

Shane Connor

2026-08-10

Google

Fantastic venue no complaints would stay there again if to return

Nicolo Riboni

2026-06-21

Google

I booked a bed on the 16th at 5pm with arrival on the 17th, and had to cancel at 4:30am due to an emergency that prevented me from catching my flight. Less than 12 hours had passed since booking, mostly overnight.
The staff were polite and genuinely tried to resell the bed. They couldn't, no one booked in. To their credit, they refunded one night and offered a complimentary BBQ for a future stay. I appreciate the gesture, but a future discount at a place I don't know if or when I'll visit again isn't the same as a fair resolution now.
I offered a compromise: keep the first night as a real cancellation cost, refund the remaining two. This was declined.
Here's what I find unfair: my cancellation caused no financial loss, the bed wasn't resold regardless and it 's not because of me. And I cancelled within hours of booking, not after weeks. Yet the full charge stands.
The owner explained their position, but I disagree with the underlying logic: a policy that charges you in full no matter when and why you cancel, and regardless of whether any actual loss occurred, protects the hostel entirely while leaving the guest with no recourse.
The place may well be lovely. But if anything goes wrong with your travel plans, know that you're on your own.

Respuesta del propietario:

Good morning Nicolò,
I appreciate the polite and respectful way you communicated with us, even though you disagreed with how we handled the situation. I'd like to explain again the circumstances and the reasoning behind our decisions.

1) Booking Policy: You booked through a third-party platform ( Hostelworld.com) instead of directly with us, and the cancellation policy was clearly stated on the website: cancellations made within 72 hours of check-in are non-refundable. In your case, the amount you paid was retained according to that policy, with part of it going to the hostel and part to the booking platform. Had you booked directly with us, we would have required a deposit for only the first night; you would have saved money, and we would have avoided receiving a two-star review.

2) Our Refund Policy: Although we are under no obligation to do so, we understand that situations like yours can happen. For this reason, we always offer a refund if we are able to resell the cancelled bed to another guest, simply because we don't think it's fair to earn twice from the same bed. Unfortunately, in your case, we were unable to resell it.

3) Availability & Timing: During the three nights you had booked, we always had one bed left unsold, as shown in the screenshot of our booking calendar which I sent you. While it is true that your reservation remained active for only a few hours, those hours were not overnight, as you stated. They were during the afternoon and evening of the 16th, a few hours before the start of the reservation, which is actually when many guests make their reservations. Had two friends wanted to book together during that time, the platform would have shown only one available bed because yours was still blocked. As a result, they would not have been able to book with us. Many reservations are made just one or two days before check-in, which is precisely why the platform has this cancellation policy—a practice that is common among the majority of hostels around the world.

4) Review Integrity: I didn't particularly appreciate your suggestion that we refund an additional night's stay in exchange for changing your review from two stars to five. To us, that comes across as an attempt to negotiate a review, and that's not something we are willing to do. We believe reviews should reflect genuine experiences, not financial arrangements.

My only suggestion for the future would be to always take a quick look at the cancellation policy before confirming a booking. It can save a lot of disappointment if unexpected plans come up.
As I mentioned during our conversation, if you ever decide to visit us in the future, we'd be happy to welcome you—and the BBQ will be on us as an additional gesture of goodwill. I’m sure you'll enjoy both the island and the atmosphere at our hostel much more than this experience suggests.
Kind regards,
Alessandro