Hostal Adelino

Dear Kamila,

Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that you had such a pleasant stay and that you appreciated our convenient location and the cleanliness of the hotel.

It is especially lovely to know that you found our team friendly, welcoming, and helpful. We will certainly share your kind words with our housekeeping team, as we know how much dedication goes into keeping the rooms clean and comfortable.

Thank you for recommending Hostal Adelino. It was a pleasure having you as our guest, and we would be delighted to welcome you back on your next visit to San Antonio!

Warm regards,
Juan M. Nicolas

Estimada Arantxa:

Muchísimas gracias por compartir su experiencia y por sus palabras tan positivas. Nos alegra saber que disfrutaron de la estancia y que encontraron las habitaciones bien equipadas y confortables.

Nos hace especial ilusión que destaquen la amabilidad de nuestro equipo. Comentarios como el suyo son una gran motivación para seguir trabajando cada día para ofrecer a nuestros huéspedes una estancia agradable y una buena relación calidad-precio.

Ha sido un placer recibirles. ¡Esperamos volver a verles muy pronto!

Un cordial saludo,

Dear Gelincikipon,

We sincerely regret that your experience during your stay was not positive and we are sorry that you came away with that impression of our team.

We would like to clarify that, regarding the suitcase, our reception staff addressed your request as soon as it was reported. Since they did not have the specific tools or technical expertise to repair luggage, they offered you an alternative solution by providing you with a bag so you could collect your belongings and thus help you complete the check-out process as comfortably as possible.

We would also like to point out that the established check-out time was 11:00 a.m. Our team informed you of this time and made several reminders to ensure you could complete your check-out, as respecting check-out times is essential to guarantee that the rooms can be properly prepared for both continuing guests and arriving guests.

We understand that unforeseen circumstances can arise during a trip and we always try to help as much as we can. At the same time, the booking conditions and established schedules are necessary to provide quality service to all our guests.

We appreciate your feedback, as it helps us continue to improve, and we regret that on this occasion your experience did not meet your expectations.

Sincerely,
Juan M. Nicolas

Dear Jonathan,

Thank you so much for sharing your experience with us.

We are delighted to hear that you enjoyed your stay at Hostal Adelino and appreciated our location, cleanliness, value for money, and the convenience of the nearby parking.

We are pleased to know that you have chosen us for a second time and that everything met your expectations once again. Your kind words about our service and facilities mean a great deal to our team.

We hope to welcome you back in the future.

Sincerely, The Hostal Adelino Team

Dear Soumboul,

We regret that your perception of the situation does not match the experience we strive to offer our guests.

We would like to clarify that the information published in this review does not reflect what actually happened. The stay was not part of a confirmed three-night reservation for a total of €450. Payment was made in installments, and the last night was neither paid for nor confirmed. Therefore, as there was no guaranteed reservation and no availability to extend the stay, a check-out was requested.

Our team tried to manage the situation as best as possible, maintaining a professional and respectful attitude at all times. Regarding invoices, the establishment provides the corresponding documentation for payments made according to standard procedures.

We understand that a change in travel plans can be inconvenient, but the terms of stay and booking processes must be respected to ensure adequate service for all our guests.

We continue working every day to offer transparent and high-quality service to all our customers.

Sincerely,
Juan M. Nicolas

Dear Rebecca,

Thank you very much for taking the time to share your experience with us.

We are delighted to hear that you enjoyed your stay at The Adelino Hostel and that you appreciated our convenient location, the nearby bus connections, and our good value for money.

We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you and your friends back again in the future.

Best regards,
Juan M. Nicolas

Dear Hoskins,
Thank you so much for choosing us for your month-long stay and for sharing such a positive review.

We are delighted to hear that you felt well taken care of by our team and that you enjoyed the comfort of the room, the pool, and our location. Knowing that you felt safe throughout your stay is especially gratifying, as this is one of our primary goals.

Regarding in-room visits, this policy is part of our security and access control system and is designed to ensure the peace of mind, safety, and well-being of all our guests. We appreciate your understanding.

It has been a pleasure to host you, and we hope to have the opportunity to welcome you back on a future visit.

Sincerely,
Juan M. Nicolas

Thank you so much for your fantastic review.

We are delighted to hear that you highlighted the cleanliness of our facilities and the attentiveness of our team. Comments like yours are the best reward for our daily work.

Although we don't have our own parking, we are pleased to know that the rest of your experience, as well as our value for money, made your stay worthwhile.

It will be a pleasure to welcome you back very soon. We look forward to seeing you again!

Best regards, Juan M. Nicolas

We sincerely regret that your experience was so unsatisfactory and that you left with that impression of our establishment.

The security of our guests' belongings is something we take very seriously. For this reason, all our rooms have a free-to-use safe, and there are informational signs recommending that valuables be stored in them. These signs also indicate that the establishment cannot be held responsible for the loss or theft of items not deposited in the safe.

Regarding the incident, you were informed at reception of the standard procedure in these cases, which involves filing a report with the authorities so that they can conduct the appropriate investigation. We regret if the information provided or the service you received did not meet your expectations; it was never our intention to cause any feeling of neglect.

We will continue working to offer the best possible service to all our guests, and we appreciate you sharing your experience.

Sincerely, Juan M. Nicolas

Thank you for sharing your experience and for highlighting the friendliness of our receptionist. We are pleased to know that she was able to assist you during your stay and will pass on your feedback.

Regarding the room, our establishment offers different room types, with rates varying according to their features and amenities. Rooms with balconies belong to a different category, so, subject to availability, you can request a change by paying the corresponding rate difference.

Regarding the café, we would like to clarify that we offer beverage service, including coffee, every day from 9:00 AM to 8:00 PM. We apologize if there was any misunderstanding regarding this service during your stay.

Finally, we regret that the pool did not meet your expectations. Its dimensions and features are as advertised in the establishment's information.

We appreciate your comments, as they help us continue to improve, and we hope to welcome you back in the future.

Sincerely, Juan M. Nicolas