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A 0.11 km
StardustHouse — Directorio de Albergues y Hostels en España
StardustHouse — Directorio de Albergues y Hostels en España
Hostal HOM Museo es un hotel y albergue ubicado en C. Abad Gordillo, 15, Casco Antiguo, 41002 Sevilla, que proporciona alojamiento para viajeros en el centro histórico de la ciudad.
Hostal HOM Museo se encuentra en el Casco Antiguo de Sevilla, zona emblemática con acceso a sitios históricos y culturales de la ciudad.
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Fabuloso!!! Da recepção aos quartos, tudo perfeito!!!
Recomendo, e vou me hospedar novamente!!!
Kötü olan hiçbir şey yok. Odalar, banyo her şey çok temiz. Konumu mükemmel hem gara çok yakın hem de merkeze , hiç bir şekilde ulaşıma para ödemedik . Resepsiyondaki farklı 2 kişiye denk geldik ikisi de çok güleryüzlü yardımsever kişiler. Pişman olunacak yanı yok
Çok güzel ve konforlu bir daire. Ayrıca iki tuvalet olması avantaj
Excellent hôtel
한국인분들 제발 이 숙소는 다시 한번 생각해보시길.. 저 여기서 도둑질 당했어요ㅠ 방마다 냉장고가 없어서 루프탑 공용냉장고를 사용해야하는데 누가 제 뚜론 5만원어치 훔쳐갔어요 프론트 직원분한테 말하니까 cctv가 없어서 범인 못찾는다고 그냥 나가라고만 했어요; 그리고 숙소 위치도 진짜 별로에요 골목길이 되게 좁아서 캐리어 끌기 많이 불편해요. 그냥 돈 조금 더 내고 다른 곳으로 가세요 제발..
Someone stole about €30 worth of turrón I had bought in Barcelona from the shared fridge. Since there is no fridge in the rooms, guests are expected to use the shared one. When I reported the theft, I was simply told that the shared fridge wasn’t covered by CCTV and that nothing could be done. Only after I repeatedly insisted did they review footage from other common areas, but nothing was found.
If I had known there was no CCTV monitoring the shared fridge, I would never have stored anything there. What disappointed me most was not just the theft, but how little the hotel seemed to care about what had happened. I left feeling that my belongings were not safe and that guests could expect very little support if something went wrong. I will never stay here again. The location isn't great either, and the bedding didn’t feel clean. I strongly recommend choosing another hotel.
++++
After reading the hotel’s response, I would like to clarify a few points. My biggest disappointment was the staff’s indifferent attitude when I reported the theft. I also had to repeatedly request that the CCTV footage be reviewed. I received an apology only by email after I contacted the hotel, not in person. I declined housekeeping because my belongings were spread out, not because I was satisfied with the room’s cleanliness. I wrote this review in the hope that no other guest has to go through the same experience..
* If I had received a sincere apology, I would never have forgotten it.
Dear Suyeon Yoon,
Thank you for taking the time to share your experience.
We are truly sorry about what happened with your nougat, and we completely understand how upsetting this situation must have been. As we explained at reception, we sincerely apologized for the incident and reviewed the available security camera footage together with you. After your departure, we continued reviewing the recordings more thoroughly. However, this process required time, as it was not possible to determine exactly when the incident may have occurred during your three-night stay.
We consider it important to point out that we acted with the utmost professionalism from the very outset. To reiterate that apologies were offered to you both in person and subsequently by email, a thorough review of the security camera footage was carried out, and the necessary time and resources were devoted to investigating your incident in the most professional manner possible.
We feel it is important to point out that we acted with the utmost professionalism from the very beginning. Apologies were offered to you both in person and subsequently by email, a thorough review of the security camera footage was carried out and the necessary time and resources were devoted to investigating your incident in the most professional manner possible.
We would also like to clarify that, at your request, no housekeeping service was carried out during your stay, so our staff did not enter your room at any time. In addition, we did not receive any reports regarding the cleanliness of the room or the condition of the bed linen. Had we been informed, our team would have addressed the matter immediately. Furthermore, our bed linen is supplied by a professional external laundry service, and we have never previously received similar comments.
Regarding the nougat, had we known that these items were of significant value, we would have been happy to offer you the use of a locked refrigerator that we have available for storing valuable or special items.
As for our location, we understand that opinions may vary. Our property is located approximately a 15-minute walk from the Cathedral, and many of our guests appreciate its convenient location.
We regret that this unfortunate incident affected your overall experience, and we appreciate your feedback, as it helps us continue improving our service. We wish you all the best.
Hom Museo.
For me personal this little hostal was perfection. I was in town for a concert, spent two nights and Hostal Museo delivered for my needs: very central, clean, air conditioner, hot water , a good mattress, silence, a great terrace to spend some time in the evening when the weather cooled down .
Un Alojamiento muy cuidado en detalles. La ubicación es inmejorable, servicio de Aparcamiento con muy buenas condiciones.
Me gusta su limpieza, orden y es muy acogedor.
Gracias chicas por vuestra hospitalidad.
Hôtel exceptionnellement moderne et pratique !
À proximité de tous les grands axes de Séville à visiter , l’hôtel juste à quelques pas du Musée des Beaux-arts.
Service sympathique 24h/24h , on s’y sent bien .
Je vous le recommande
Muy contento,la habitación muy limpia ,la mia era en planta baja y muy fresca sin necesidad de poner aire acondicionado con la calor que hace en Sevilla ,y muy buen precio
Las chicas en recepción son muy amables, el hotel está cerca de todo!
posizione ottima e comoda vicino al centro, servizio gentile e pulizia giornaliera della camera eccellente, le stanze sono piccoline però hanno tutto ciò di cui si ha bisogno. la casa non ha colazione o pranzi inclusi.
Tertemiz bir otel. Merkeze çok yakın ve uygun fiyatlı. Havaalanı otobüs durağına da yakın daha ne olsun ben
çok memnun kaldım herkese tavsiye ederim.
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